Enabling Intune-TeamViewer Remote Assistance for Enhanced Support

As IT professionals, we often face situations where remote assistance is crucial to resolve technical issues. In this context, integrating TeamViewer with Microsoft Intune can significantly streamline our support processes. In this blog post, we will delve into the process of enabling Intune-TeamViewer Remote Assistance on Windows platforms.

Compatibility and Pre-Requisites

Before proceeding, it's essential to note that certain devices are not supported by TeamViewer for remote assistance. These include Windows HoloLens devices, Surface Hubs, and Windows 10 S devices. Additionally, Android Enterprise Personally owned devices with a work profile (BYOD) enrolled in any of the three Android Enterprise Corporate Owned enrollment schemes are also not supported.

Intune-TeamViewer Remote Assistance Feature

The Intune-TeamViewer Remote Assistance feature facilitates incoming assistance requests through the Company Portal app and not the Intune app. This feature is compatible with the following platforms:

* Windows devices

* Android devices (with specific requirements)

* iOS devices (with specific requirements)

To utilize this feature, ensure that your admin account has been assigned the required Intune RBAC roles. Additionally, the Intune license must be assigned to the Intune admin account used for configuring the TeamViewer connector.

Setting Up Intune-TeamViewer Remote Assistance

To enable remote assistance, you will need to:

* Install the TeamViewer full client on Admin workstations

* Validate your TeamViewer account with a Corporate or Tensor license

* Ensure that end-users can join initiated remote sessions

* Monitor TeamViewer Host deployment with Intune

* Create and deploy TeamViewer Host MSI from Intune

* Prepare TeamViewer Host to be deployed to managed endpoints

* Enable the Intune-TeamViewer Connector in MEM Admin Center

By following these steps, you can effectively enable Intune-TeamViewer Remote Assistance on your Windows devices. This integration will provide a seamless remote support experience for both administrators and end-users alike.

Teamviewer support console